"The shop was full of lunchtime customers when a woman — middle-aged, sturdy and wearing a belted mackintosh — launched an extraordinary attack
She lashed out at a display of cakes, sending them flying through the air, then flung her arm across a window display, scattering its contents around the shop.
Then events turned from farcical to terrifying. She grabbed Mrs Dodd by her hair, pulling it out by the roots in clumps, and launched a foul-mouthed tirade of abuse"